Is SteadyMD right for me?

SteadyMD is designed for anyone who does not have a primary care doctor, or is looking for a new primary care doctor. All of our physicians are able to provide you with excellent guidance and care. Some of our physicians also focus on patients with specific dietary preferences (vegetarian, vegan, gluten-free) and specific lifestyles (runners, cyclists, lifters).

SteadyMD is especially suited for patients who need help managing a chronic condition such as hypothyroidism, diabetes, heart disease, or hypertension. Your SteadyMD doctor will be in constant contact with you, and be a consistent support system to help you stay healthy.

Can I see my doctor in person?

Contact with your doctor is completely through secure text, phone, and video-chat. If, for whatever reason, you need to be seen in person, your SteadyMD doctor will direct you to a local specialist or urgent care facility. Your doctor will then communicate with the provider that examined you and carefully go over all the details with you. If lab tests are needed, you will be directed to a local testing facility.

Can my doctor prescribe medications?

Yes. All of our doctors are licensed physicians can prescribe many of the usual prescriptions available in a traditional office setting. Some medications might be restricted based on the telemedicine laws in your state.

How much does a SteadyMD membership cost?

SteadyMD is $99 per month for a twelve month membership. There are no additional fees or co-pays.

There is no risk and no long-term commitment required to get started. You may cancel anytime within the first month and you will only be billed for that one month.

This gives you the opportunity to have your first appointment with your SteadyMD doctor, get comfortable with them, and ensure that they are a good fit for you.

All memberships include unlimited text messaging, same-day phone call appointments, and same-day video chat appointments.

Why an annual membership?

The SteadyMD annual membership allows our doctors to serve a limited number of patients and have significantly more time to dedicate to each patient. Our doctors have more time to think about you and develop a personal relationship with you.

If I have insurance, do I still need to pay the membership fee?

Yes. The SteadyMD membership fee enables us to provide a level of personalized service (via our doctors and technology) that is not typically reimbursed by most insurers.

Can I use my HSA or FSA to pay the fee?

Yes. In most cases, the fee can be reimbursed by flexible spending accounts (FSAs), medical savings accounts (MSAs), health reimbursement accounts (HRAs), and health savings accounts (HSAs). If requested, your SteadyMD doctor will provide you with a statement of services to present to your benefits administrator as reimbursement may be sought through the FSA claim submission process. Please note that the fee cannot be paid using an FSA debit or credit card (you will have to manually submit your claim).

What about family members and children?

After you become a member, you will have the option of adding-on care for your spouse, partner, and children, at a discounted rate.

If you’re interested, please discuss this option with your SteadyMD doctor after you become a member.

What will be my doctor’s availability?

You may securely text your SteadyMD doctor anytime. Your doctor will will respond to their text messages at various points throughout the day. Also, you may schedule a same-day phone call or video chat appointment.

What happens when my doctor is on vacation or unavailable?

We will connect you to another SteadyMD doctor. With your permission, this SteadyMD doctor will be fully enabled to review all of your records and history.

What do I do in the case of a medical emergency?

Call 911 or go to the nearest emergency room. Later, inform your SteadyMD doctor of your emergency and they will help oversee and monitor your care.

Do I need special equipment to use SteadyMD?

The only equipment that you need for SteadyMD is a computer with a reliable internet connection, and a modern mobile phone. We strongly recommend that your computer have a webcam and microphone for video chat.

How is this different from on-demand doctor services?

On demand doctor services are generally not setup to allow patients to form long-lasting relationships with their doctors. Typically, when you use an on-demand doctor app you are paired with a random doctor who does not know you or your medical history. In contrast, with SteadyMD, you are always connected with the same doctor (hopefully for many years), who really knows you and the specific issues that are relevant to your care.

How does this compare to a traditional concierge doctor?

Most traditional concierge doctors charge between $2,000 and $5,000 per year and are setup to see patients in-person at their office. SteadyMD is more affordable and our doctors are fully-geared to efficiently communicate with patients via phone, text, and video chat. Also, SteadyMD enables you to choose a doctor that is specifically suited to you, instead of one that just happens to be local to your area.

Who are the SteadyMD doctors?

The SteadyMD doctors are licensed physicians that have been selected because of their focus on building relationships and providing quality long-term care to their patients. Each physician is completely dedicated to his or her SteadyMD patients.

Is SteadyMD safe and private?

Yes. The entire SteadyMD platform is secure and HIPAA compliant (Health Insurance Portability and Accountability Act) to ensure that the communication with your SteadyMD doctor remain a private matter between the two of you. Your information is stored on our secure servers and we take every measure to ensure your privacy and the safety of your data.

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