Behind-the-Scenes Clinical Operations
Overseeing and managing your online care. 24/7, 365 days of the year.
Our clinician workforce is supported by a complete medical operations team. We handle all the complicated behind-the-scenes work required, ensuring quality care in all 50 states.
Day-to-Day
Management & Administration
Scheduling of clinicians, oversight as required in each state, meeting all SLAs, and ensuring the highest quality of patient care.
Day-to-Day Management &
Administration
Scheduling of clinicians, oversight as required in each state, meeting all SLAs, and ensuring the highest quality of patient care.
Forecasting & Capacity
Planning
Developing & Refining Clinical Protocols
We review your clinical protocols, work with you to enhance those protocols, or develop protocols from scratch.
Clinical
Leadership & Expertise
Patient
Operational Support
Our team schedules patient appointments and handles prescriptions, lab orders, insurance, and specialist referrals.
Nurse
Practitioner Supervision
We provide our NPs with a 24/7 supervising physician and facilitate the operational details as required by each state.
Nurse Practitioner
Supervision
We provide our NPs with a 24/7 supervising physician and facilitate the operational details as required by each state.
Program-Specific Clinician Training
Our Clinician Training Team can help you create custom clinician training or use your existing training materials. This ensures clinicians are aligned with your vision, mission, and brand.
Program-Specific
Clinician Training
Our Clinician Training Team can help you create custom clinician training or use your existing training materials. This ensures clinicians are aligned with your vision, mission, and brand.
Clinical
Quality Assurance
Patient
Treatment Plans
Legal / Regulatory
Overview
We understand the regulatory and legal requirements necessary for your organization to succeed, including the complex and frequently changing state-level telehealth regulations.
Licensing &
Credentialing
We handle initial and on-going clinician licensing compliance requirements, license clinicians in additional states if necessary, and work with you to credential clinicians for insurance purposes. Learn more.
Malpractice
Coverage
As part of our overall service, we provide malpractice insurance for all our clinicians.